Ordering Information: Peter Stone office hours are 8:30 a.m. to 5:00 p.m. EST. Orders can be placed via our secure website or by fax 24 hours a day. It is helpful when placing telephone orders to have order information written down including item number, any sizes, stone selection, quantity, etc. A Tax Resale Number must accompany first wholesale order. Minimum order value $500.00. Below Minimum orders are subject to a $47 handling charge.
Shipping Information: Most orders are shipped within 14-21 business days of receipt. A $47 charge may be added if “rush” delivery is requested. Refused orders are subject to a 25% restocking fee and shipping charges.
Payment Terms: We accept MasterCard, Visa, Discover, American Express or PayPal
Return Policy: A return authorization (RA) number must be requested within 5 days of receiving an order and that number must be clearly written on the outside of the returned package. Assortments must be returned as complete packages. A 20% restocking fee is charged for orders received without an RA number or for orders returned after 5 days limit. Credit will be issued upon inspection.
There will be a 20% restocking fee for all orders returned if the customer makes error ordering and wants to return an item. Returns only, do not include exchange.
Please call our customer service team at 1-800-397-8787 or email: firstname.lastname@example.org for return authorization and instructions before you return any items. Jewelry cannot be mailed back using a regular envelope due to problems with postal handling. Jewelry must be returned in the original packaging or other padded/reinforced mailer.
Prices: Due to price fluctuations in precious metals, prices are subject to change without notice.
Quality: Peter Stone jewelry is hypoallergenic, nickel and lead free. Quality control experts vigorously inspect all orders before they leave our premises.
Environment: The Peter Stone Company is dedicated to protecting and preserving our environment. We demonstrate this by recycling in our facilities and by the materials we use in our display units.
Peter Stone Jewelry USA
PO Box 1008
Selbyville DE 19975, USA
Phone Orders: 1-800-397-8787
Fax: 1-302 397 2444